- Refund Policy
Monthly recurring service charges are not refundable.
- Delivery Policy
New clients will sign a Service Agreement with GCS IT, LLC that outlines the terms of their monthly services. After which, clients will have access to our VoIP and IT services as per their Service Agreement. GCS IT, LLC uses remote connection software to deliver remote IT support. In the case that service or support cannot be completed remotely, a technician may be dispatched onsite, as per the client Service Agreement.
- Cancellation Policy
You may cancel your monthly recurring services with 90 day written notice after your Initial Term is up or if you are month-month.
- Returns and Termination Policy
Services may be terminated by the Client upon (30) days written notice if GCS IT, LLC: A. Fails to fulfill its obligations as per their Service Agreement and does not cure such failure within thirty (30) days of receipt of such written notice. B. Breaches any material term or condition as per their Service Agreement and fails to remedy such breach within thirty (30) days of receipt of such written notice. C. Terminates or suspends its business operations, unless it is succeeded by a permitted assignee as per their Service Agreement. Services may be terminated by GCS IT, LLC upon (30) days written notice to the Client. If either party terminates this Agreement, GCS IT, LLC may assist Client in the orderly termination of services, including timely transfer of services to another designated provider. Client agrees to pay GCS IT, LLC the actual costs of rendering such assistance. Any outstanding balances will become immediately due and payable to the GCS IT, LLC. Any leased, rented or otherwise equipment owned by GCS IT, LLC shall be returned within 30 days of termination date. Customer Support If you have any questions or concerns about our fulfillment policies, please contact us. We are here to help ensure your satisfaction with our services.
Customer Support
If you have any questions or concerns about our fulfillment policies, please contact us. We are here to help ensure your satisfaction with our services.